5kbd9 Privacy Policy

5kbd9 (referred to in this policy as "5kbd9", "we", "us", or "our") is the operator of the online sports betting and casino platform available at https://5kbd9.io. 5kbd9 is Bangladesh's dedicated platform for live cricket betting, BPL and IPL wagering, premium slots, and live casino entertainment.

For the purposes of this Privacy Policy, 5kbd9 acts as the data controller in respect of all personal data collected from players and visitors to the platform. As data controller, we determine the purposes for which, and the means by which, your personal data is processed.

If you have any questions about how 5kbd9 handles your personal data, or if you wish to exercise any of the rights described in this policy, you may contact us at the details provided in Section 14 of this document.

Depending on your interaction with the 5kbd9 platform, we may collect and process the following categories of personal data:

Identity and Contact Data:

• Full legal name as it appears on your government-issued identification;
• Date of birth (collected to verify that you meet the 21+ age requirement);
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or other locations throughout Bangladesh);
• Email address and mobile phone number registered to your account;
• Copies of government-issued photo identification (National ID card, passport, or driving licence) submitted during KYC verification;
• Proof of address documentation submitted during KYC verification.

Financial Data:

• Mobile banking account numbers associated with bKash, Nagad, Rocket, or Upay transactions;
• Partial card details (last four digits and card type) where Visa or Mastercard is used for deposits or withdrawals;
• Transaction history, including deposit amounts, withdrawal requests, and associated timestamps.

Technical and Usage Data:

• IP address and approximate geographic location derived from IP;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features accessed during each platform session;
• Betting history, game activity logs, and wagering patterns;
• Cookie identifiers and similar technical tracking data as described in Section 7.

Communications Data:

• Records of correspondence between you and the 5kbd9 customer support team, including live chat transcripts and email exchanges;
• Feedback, complaints, and dispute records where applicable.

5kbd9 collects personal data through the following primary channels:

• Direct registration: When you create a 5kbd9 account, you provide identity and contact details directly through the registration form.
• KYC verification submissions: When you upload identification documents or proof of address to complete account verification, this data is collected and stored securely.
• Deposit and withdrawal transactions: Financial data is collected automatically when you initiate a transaction via bKash, Nagad, Rocket, Upay, Visa, or Mastercard through the platform cashier.
• Platform usage: Technical and usage data is collected automatically as you navigate and interact with the 5kbd9 platform, through server logs and analytics tools.
• Cookies and tracking technologies: As described in Section 7, cookies placed on your device collect session and preference data automatically during your visit.
• Customer support interactions: When you contact 5kbd9 support via live chat or email, the content of those communications is recorded and stored.
• Third-party verification providers: Where 5kbd9 uses external KYC or fraud-prevention services to verify your identity, those providers may supply us with verification outcomes and associated data points.

5kbd9 processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:

• Contractual necessity: Processing is necessary to perform the contract between 5kbd9 and you as a registered player — for example, to maintain your account, process deposits and withdrawals, and settle bets.
• Legal obligation: Processing is necessary to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, age verification duties, and obligations to cooperate with law enforcement.
• Legitimate interests: Processing is necessary for 5kbd9's legitimate business interests, provided those interests are not overridden by your privacy rights. This includes fraud detection, platform security monitoring, and internal analytics to improve the platform experience.
• Consent: Where we rely on your consent to process certain categories of data — for example, to send you marketing communications — we will obtain your explicit consent before doing so. You may withdraw your consent at any time by contacting customer support or updating your account preferences.

5kbd9 uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and administer your 5kbd9 account, including processing login requests, updating your details, and communicating important account notices.
• Age and identity verification: To confirm that you are at least 21 years of age and that the identity you have provided is genuine, as required before full account access is granted.
• Transaction processing: To execute deposit and withdrawal requests accurately and promptly via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and any other supported payment methods.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, match-fixing, and other prohibited conduct as defined in the Terms & Conditions.
• Responsible gaming: To monitor betting patterns for signs of problem gambling behaviour and to apply account restrictions, cooling-off periods, or self-exclusion where requested or deemed necessary.
• Customer support: To respond to your enquiries, process complaints, and resolve disputes efficiently and accurately.
• Legal compliance: To fulfil obligations under applicable law, including retaining transaction records for anti-money laundering purposes and responding to lawful requests from regulatory authorities.
• Platform improvement: To analyse aggregate usage data and improve the features, layout, and performance of the 5kbd9 platform. This analysis is conducted on anonymised or pseudonymised data wherever possible.
• Marketing (where consented): To send you promotional communications about new games, upcoming BPL and IPL cricket markets, bonuses, and seasonal offers. You may opt out of marketing communications at any time.

5kbd9 does not sell your personal data. We share your data only in the following limited circumstances and only with parties who are contractually required to handle it securely and in accordance with applicable privacy standards:

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment gateway providers receive the minimum data necessary to execute and confirm your transactions.
• KYC and identity verification providers: Third-party verification services receive identity and document data solely for the purpose of confirming your eligibility to use the platform.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe may receive a pseudonymous player identifier and game session data necessary to run their titles and calculate RTP. They do not receive your full identity or payment details.
• IT and platform infrastructure providers: Cloud hosting and security service providers may process data as part of their infrastructure role. All such providers operate under strict data processing agreements.
• Legal and regulatory authorities: 5kbd9 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by law, pursuant to a valid legal request, or where we reasonably believe disclosure is necessary to prevent fraud or criminal activity.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 5kbd9's business, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. You will be notified of any such transfer in advance.

5kbd9 does not transfer personal data to countries outside of the operating jurisdiction without ensuring that adequate safeguards are in place, such as standard contractual clauses or equivalent data protection arrangements.

The 5kbd9 platform uses cookies and similar technologies to provide a functional, secure, and consistent user experience. A cookie is a small text file placed on your device when you visit a website. 5kbd9 uses the following categories of cookies:

• Strictly necessary cookies: These are required for the platform to function. They manage your session state, maintain your login status, and ensure secure navigation between pages. These cookies cannot be disabled without significantly impairing the platform's functionality.
• Preference cookies: These remember your settings and choices — such as language preference and display settings — so that they are retained across sessions. Disabling these cookies means your preferences will not be saved between visits.
• Analytics cookies: These collect anonymised data about how visitors use the platform, such as which pages are visited most frequently and where users exit. This information helps 5kbd9 identify areas for improvement. We use only privacy-respecting analytics tools and do not share raw analytics data with third parties.

5kbd9 does not use advertising cookies, retargeting cookies, or any cookies that track your activity across third-party websites for commercial profiling purposes.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent certain platform features from working correctly. For detailed instructions on managing cookies in your specific browser, refer to your browser's official help documentation.

5kbd9 retains personal data for only as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply as a general guide:

• Account data: Retained for the duration of your active account, plus a minimum of five years following permanent account closure, to satisfy anti-money laundering record-keeping requirements.
• Transaction records: Deposit, withdrawal, and betting transaction records are retained for a minimum of five years from the date of the transaction.
• KYC documents: Identity verification documents are retained for five years following account closure, or longer where required by applicable regulatory obligations.
• Customer support records: Correspondence and support ticket records are retained for three years from the date of the last interaction, or longer where the matter involves an unresolved dispute or legal proceeding.
• Technical and usage logs: Server and access logs are retained for up to 12 months for security and performance monitoring purposes, after which they are securely deleted or anonymised.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an individual.

As a data subject, you hold a number of rights in relation to the personal data that 5kbd9 processes about you. The table below summarises these rights and how to exercise them:

All privacy rights requests will be acknowledged within 72 hours and responded to in full within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case you will be informed of the extension and the reason for it. There is no charge for submitting a privacy rights request.

5kbd9 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the 5kbd9 servers;
• Encryption at rest for sensitive data categories including identity documents and financial records;
• Role-based access controls that restrict employee access to personal data on a strict need-to-know basis;
• Regular security audits and vulnerability assessments of the platform's infrastructure;
• Intrusion detection systems that monitor platform traffic for anomalous or suspicious activity in real time;
• Multi-factor authentication requirements for internal staff systems that handle sensitive player data.

While 5kbd9 employs robust security measures, no digital platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 5kbd9 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

You also have a responsibility to keep your own account credentials — username and password — secure. Do not share your login details with any other person. If you believe your account has been accessed without your authorisation, contact 5kbd9 support immediately.

The 5kbd9 platform is strictly intended for adults aged 21 years and above. 5kbd9 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the registration process, and players may be asked to provide documentary proof of age at any point during their use of the platform.

If 5kbd9 becomes aware that personal data has been collected from an individual under the age of 21, that account will be closed immediately, all associated data will be deleted in accordance with our data retention policy, and any funds held in the account will be returned after appropriate review.

If you are a parent or guardian and believe that a minor in your care may have registered with 5kbd9 without authorisation, please contact our support team immediately so that we can take appropriate action.

The 5kbd9 platform may contain references to third-party game providers, payment services, and partner organisations. While 5kbd9 takes care to work with reputable partners, we have no control over the privacy practices of third-party platforms and are not responsible for the content or privacy policies of any external site or service that you may access in connection with the use of third-party products on our platform.

This Privacy Policy applies solely to data collected and processed by 5kbd9 in connection with the operation of the https://5kbd9.io platform. We encourage you to review the privacy policies of any third-party services you interact with independently.

5kbd9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will publish a revised version of this policy on the platform with an updated effective date, and where practicable, we will notify registered players by email.

Your continued use of the 5kbd9 platform after any such update constitutes your acknowledgment of the revised policy. We encourage you to review this page periodically to stay informed about how your personal data is being handled. The effective date at the top of this document indicates when the current version came into force.

If you disagree with any changes made to this Privacy Policy, you are entitled to close your account by contacting our customer support team. Prior to account closure, any outstanding balance will be processed for withdrawal in accordance with the Terms & Conditions.

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of your privacy rights as described in Section 9, please contact the 5kbd9 data team using the details below. We aim to respond to all privacy-related enquiries within 30 days of receipt.

Support and privacy contact email: [email protected] (plain text — not a clickable link)

Our customer support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6). For account-specific privacy requests, please include your registered email address and a clear description of your request so that we can process it as efficiently as possible.

Document version: January 1, 2026. This document supersedes all previous versions of the 5kbd9 Privacy Policy. 5kbd9 is committed to protecting your data and maintaining your trust. 21+ only. Play responsibly.